Aktun Chen Underground River: Snorkel Among Million-Year-Old Formations
Description of Aktun Chen Underground River: Snorkel Among Million-Year-Old Formations
Swim and snorkel through Aktun Chen’s Underground River, a crystal-clear cenote stretching more than 100 meters beneath the Riviera Maya jungle. Discover stalactites, stalagmites and columns shaped over millions of years as underwater lighting and natural openings reveal this remarkable cave environment. Guide and snorkeling equipment are included.
Swim and snorkel through Aktun Chen’s Underground River, a crystal-clear cenote stretching more than 100 meters beneat...General information of Aktun Chen Underground River: Snorkel Among Million-Year-Old Formations
What is Included Aktun Chen Underground River: Snorkel Among Million-Year-Old Formations
Admission to the Aktun Chen Underground River
Cenote snorkeling experience
Bilingual guide
Snorkeling equipment
Life jacket
Lockers
Changing rooms
Restroom access
What is Not Included Aktun Chen Underground River: Snorkel Among Million-Year-Old Formations
Transportation to and from the hotel
Towel
Food and beverages
Photographs
Tips
Souvenirs and personal expenses
Recommendations of Aktun Chen Underground River: Snorkel Among Million-Year-Old Formations
Bring a swimsuit
Bring a towel
Wear comfortable clothing
Water shoes are optional
Bring a change of clothes or an extra shirt
Use biodegradable sunscreen and insect repellent
Bring cash or a credit/debit card for food, photos, tips and other personal expenses
Regulations of Aktun Chen Underground River: Snorkel Among Million-Year-Old Formations
Life jackets must be worn during the activity
Diving or jumping into the water is not allowed
Guests under the influence of alcohol or drugs may not participate
The activity is not recommended for guests with severe physical or mobility limitations
The activity is not recommended for guests with serious heart conditions
Children under 5 may participate only under the direct supervision and responsibility of a parent or responsible family member
Guests must follow the instructions of the guide and park staff at all times
Cancelation policies of Aktun Chen Underground River: Snorkel Among Million-Year-Old Formations
Refunds will be granted only in the following cases, provided that the customer has notified and canceled within the established timeframe:
When the service is canceled by the provider.
In case of illness, provided that an official medical report is submitted and the cancellation is made before 11:00 a.m. on the day prior to the service date.
When the cancellation or date change is made before 11:00 a.m. on the day prior to the scheduled service date.
NO refunds, whether full or partial, will be granted under any circumstances in the following cases:
No Show: If the customer fails to appear on the scheduled service date and time, no refund will apply, including in cases of illness, personal emergencies, or any other reason, even if medical documentation is provided.
