Río Secreto + Tulum

General information of Río Secreto + Tulum

What is Included Río Secreto + Tulum

Air-conditioned transportation
Admission to Tulum archaeological site
Free time in Tulum
Snack
Specialized guide
Umbrella
Admission to Río Secreto Natural Reserve
Wetsuit
Life jacket
Lockers
Towels
Helmet with lamp
Food and drinks

What is Not Included Río Secreto + Tulum

Photos
Tips
Souvenirs
Personal expenses
Jaguar Park tax if the tax-not-included option is selected

Recommendations of Río Secreto + Tulum

Bring swimwear and a change of clothes
Wear comfortable clothes and walking shoes
Bring cash for personal expenses
Be ready at pickup point in advance
Consider this a full-day activity

Regulations of Río Secreto + Tulum

Children must be accompanied by an adult
Cameras are not allowed during the Río Secreto expedition
Not suitable for guests under the influence of alcohol or drugs
Not recommended for guests with heart conditions, walking difficulties or pregnancy
In the tax-not-included option, guest pays $30 USD per person at the ticket office for Jaguar Park tax

Cancelation policies of Río Secreto + Tulum

A refund will be granted only in the following cases, provided that the client has notified and canceled within the established timeframe:
When the service is canceled by the provider.
In case of illness, provided that an official medical report is presented and the cancellation is made before 11:00 a.m. on the day prior to the service.
When the cancellation or change of date is made before 11:00 a.m. on the day prior to the scheduled service date.

NO refunds, either full or partial, will be issued under any circumstances in the following cases:
No Show: If the client fails to appear on the scheduled date and time of the service, no refund will apply, including in cases of illness, personal emergencies, or any other reason, even if a medical certificate is provided.