Río Secreto Plus

General information of Río Secreto Plus

What is Included Río Secreto Plus

Admission to Río Secreto Natural Reserve
Specialized guide
Maximum group of 12 guests per guide
Lockers
Wetsuit
Life jacket
Helmet with lamp
Water shoes
Towels
Buffet meal and flavored water
Rappel
Bike ride
Zip lines
Underground river tour
Transportation, only if transportation option is selected

What is Not Included Río Secreto Plus

Photos
Tips
Souvenirs
Extra food or drinks
Transportation if admission-only option is selected

Recommendations of Río Secreto Plus

Arrive 30 minutes before the confirmed time
Bring swimwear
Bring a change of clothes
Wear comfortable clothing
Bring cash for personal expenses
Consider this is a physical adventure activity

Regulations of Río Secreto Plus

Minimum age: 7 years old
Children must be accompanied by an adult
Cameras are not allowed during the expedition
Not suitable for guests under the influence of alcohol or drugs
Not recommended for guests with heart conditions, walking difficulties or pregnancy

Cancelation policies of Río Secreto Plus

The service refund will be granted only in the following cases, provided that the customer has notified and canceled within the established timeframe:

When the service is canceled by the supplier/provider.
In case of illness, provided that an official medical report is submitted and the cancellation is made before 11:00 a.m. on the day prior to the service date.
When the cancellation or date change is made before 11:00 a.m. on the day prior to the scheduled service date.

NO refunds, whether full or partial, will be granted under any circumstances in the following cases:

No Show: If the customer fails to appear on the scheduled service date and time, no refund will apply, including cases of illness, personal emergencies, or any other reason, even if medical documentation is provided.