Cenote, Tortugas y Beach Club

General information of Cenote, Tortugas y Beach Club

What is Included Cenote, Tortugas y Beach Club

Round-trip transportation
Tour guide
Entrance to the sites
Snack
Water
Lunch
Life jacket
Snorkel

What is Not Included Cenote, Tortugas y Beach Club

Direct payment/tax: USD 10 per person
Photos
Additional beverages
Tips
Souvenirs
Personal expenses

Recommendations of Cenote, Tortugas y Beach Club

Bring swimwear
Bring hat or cap
Bring change of clothes
Bring towel
Bring water shoes
Bring sunglasses
Wear sun protective clothing
Bring extra money for souvenirs

Regulations of Cenote, Tortugas y Beach Club

Minimum age: 6 years old
Minimum height: 120 cm / 3.9 ft
Not recommended for guests with limited mobility or walking difficulties
Snorkeling subject to weather conditions
Turtle sightings subject to natural conditions
Minors must be accompanied by an adult

Cancelation policies of Cenote, Tortugas y Beach Club

A refund will be granted only in the following cases, provided that the client has notified and canceled within the established timeframe:
When the service is canceled by the provider.
In case of illness, provided that an official medical report is presented and the cancellation is made before 11:00 a.m. on the day prior to the service.
When the cancellation or change of date is made before 11:00 a.m. on the day prior to the scheduled service date.

NO refunds, either full or partial, will be issued under any circumstances in the following cases:
No Show: If the client fails to appear on the scheduled date and time of the service, no refund will apply, including in cases of illness, personal emergencies, or any other reason, even if a medical certificate is provided.