Bacalar

General information of Bacalar

What is Included Bacalar

Round-trip transportation from selected Riviera Maya hotels.
Meeting point when required according to the location.
Bilingual guide.
Bacalar Lagoon boat tour.
Life jacket during the boat ride.
Visit to the Pirate Channel.
Admission to the Black Cenote.
Visit to Bird Island.
Visit to the stromatolite sanctuary.
Soft drinks and one snack during the boat ride.
Full meal with one soft drink.

What is Not Included Bacalar

Natural Reserve fee and other taxes: $500 MXN per person.
Services not expressly specified in the inclusions.

Recommendations of Bacalar

Confirm the assigned hotel pickup or meeting point in advance.
Consider that the activity is not intended for children under 3 years old.
The activity is not recommended for guests with reduced mobility.
Check weather conditions before departure.
Consider the additional Natural Reserve fee and other applicable taxes.

Regulations of Bacalar

The tour operates only with pickup from selected Riviera Maya hotels.
The Bacalar pickup area applies from Hotel Generations to Dreams Tulum.
The supplier may cancel the activity due to adverse weather conditions.
Children under 3 years old are not contemplated for this activity.
Children from 3 to 11 years old pay the child rate.
Guests aged 12 and over pay the adult rate.
The Natural Reserve fee and other taxes must be paid separately.
A valid Mexican voter identification card, INE, is required to use the national rate.
Guests must arrive on time at the assigned hotel pickup or meeting point.

Cancelation policies of Bacalar

A refund will be granted only in the following cases, provided that the client has notified and canceled within the established timeframe:
When the service is canceled by the provider.
In case of illness, provided that an official medical report is presented and the cancellation is made before 11:00 a.m. on the day prior to the service.
When the cancellation or change of date is made before 11:00 a.m. on the day prior to the scheduled service date.

NO refunds, either full or partial, will be issued under any circumstances in the following cases:
No Show: If the client fails to appear on the scheduled date and time of the service, no refund will apply, including in cases of illness, personal emergencies, or any other reason, even if a medical certificate is provided.