Cenote & Paradise Lagoon
Description of Cenote & Paradise Lagoon
Immerse yourself in Mayan cenotes and explore Yal-Kú Lagoon, where fresh and salt water meet among tropical fish. A short, natural and refreshing experience in the Riviera Maya.
Immerse yourself in Mayan cenotes and explore Yal-Kú Lagoon, where fresh and salt water meet among tropical fish. A sho...General information of Cenote & Paradise Lagoon
What is Included Cenote & Paradise Lagoon
Round-trip transportation
Tour guide
Entrance to the sites
Snack
Water
Life jacket
Snorkel
What is Not Included Cenote & Paradise Lagoon
Direct payment/tax: USD 10 per person
Photos
Tips
Souvenirs
Personal expenses
Services not specified
Recommendations of Cenote & Paradise Lagoon
Bring swimwear
Bring beach towel
Bring hat or cap
Bring sunglasses
Bring water shoes
Wear sun protective clothing
Bring biodegradable repellent
Bring extra money for souvenirs
Regulations of Cenote & Paradise Lagoon
Minimum age: 6 years old
Minimum height: 120 cm / 3.9 ft
Not recommended for guests with limited mobility or walking difficulties
Snorkeling subject to weather conditions
Minors must be accompanied by an adult
Cancelation policies of Cenote & Paradise Lagoon
The service refund will be granted only in the following cases, provided that the customer has notified and canceled within the established timeframe:
When the service is canceled by the supplier/provider.
In case of illness, provided that an official medical report is submitted and the cancellation is made before 11:00 a.m. on the day prior to the service date.
When the cancellation or date change is made before 11:00 a.m. on the day prior to the scheduled service date.
NO refunds, whether full or partial, will be granted under any circumstances in the following cases:
No Show: If the customer fails to appear on the scheduled service date and time, no refund will apply, including cases of illness, personal emergencies, or any other reason, even if medical documentation is provided.
