Tulum Xtreme

General information of Tulum Xtreme

What is Included Tulum Xtreme

"• Archaeological site entrance
• A/C transportation and private access to Tulum Adventure Park
• Bilingual guide
• Certified climbing gear
• Full-face mask
• Umbrella per couple
• Life jacket, lockers, dressing rooms, showers and restrooms
• Flavored and purified water
• Regional buffet
• Insurance and taxes"

What is Not Included Tulum Xtreme

"• Additional activities
• Souvenirs, crafts, towel and clothing
• Photo and video services
• Tips
• El Jaguar Park access fee: USD 20 upon boarding"

Recommendations of Tulum Xtreme

"• Wear comfortable clothes and shoes
• Bring water shoes, swimsuit, towel and extra shirt
• Bring sunglasses and a hat or cap
• Use only biodegradable sunscreen and repellent
• Bring cash for extras"

Regulations of Tulum Xtreme

"• Basic swimming skills required
• Not recommended for guests with physical, heart, respiratory or back conditions
• Pregnant women may not participate
• For Tulum access, adults pay MXN 500 upon boarding; children under 11 do not require ticket/wristband if they prove their age with ID; without proof of age, ticket and wristband must be paid."

Cancelation policies of Tulum Xtreme

A refund will be granted only in the following cases, provided that the client has notified and canceled within the established timeframe:
When the service is canceled by the provider.
In case of illness, provided that an official medical report is presented and the cancellation is made before 11:00 a.m. on the day prior to the service.
When the cancellation or change of date is made before 11:00 a.m. on the day prior to the scheduled service date.

NO refunds, either full or partial, will be issued under any circumstances in the following cases:
No Show: If the client fails to appear on the scheduled date and time of the service, no refund will apply, including in cases of illness, personal emergencies, or any other reason, even if a medical certificate is provided.