Ek Balam Deluxe

General information of Ek Balam Deluxe

What is Included Ek Balam Deluxe

"• Archaeological site entrance
• Hacienda Chukum entrance according to web fact sheet
• Transportation
• Guide
• Supplier services according to operation"

What is Not Included Ek Balam Deluxe

"• Personal extras
• Photo and video services
• Tips
• Additional fee shown in rate sheet"

Recommendations of Ek Balam Deluxe

"• Wear comfortable clothes and shoes
• Bring water shoes, swimsuit, towel and extra shirt
• Bring sunglasses and a hat or cap
• Use only biodegradable sunscreen and repellent
• Bring cash for extras"

Regulations of Ek Balam Deluxe

"• Follow guide instructions
• Not recommended for guests with limited mobility without prior validation
• Guests under the influence of alcohol or drugs may not participate"

Cancelation policies of Ek Balam Deluxe

A refund will be granted only in the following cases, provided that the client has notified and canceled within the established timeframe:
When the service is canceled by the provider.
In case of illness, provided that an official medical report is presented and the cancellation is made before 11:00 a.m. on the day prior to the service.
When the cancellation or change of date is made before 11:00 a.m. on the day prior to the scheduled service date.

NO refunds, either full or partial, will be issued under any circumstances in the following cases:
No Show: If the client fails to appear on the scheduled date and time of the service, no refund will apply, including in cases of illness, personal emergencies, or any other reason, even if a medical certificate is provided.