Aqua Nick

General information of Aqua Nick

What is Included Aqua Nick

Admission to Aqua Nick Riviera Maya according to the selected ticket.
Access to available water attractions, slides, rivers, pools and play areas.
Park entertainment activities, including Team Nick and general Super Sliming, subject to schedule.
Aqua Bites snacks when included in the selected ticket.
Nick Bistro access only with Aqua Bistro and Fun Ride.
Shared transportation only with Aqua Ride and Fun Ride.

What is Not Included Aqua Nick

Transportation for tickets that do not include it.
Nick Bistro for tickets where it is not specified.
Cabanas, souvenirs, Nickelodeon Shop, private experiences, birthday/events and upgrades.
Tips and personal expenses.
Any service not expressly mentioned as included.

Recommendations of Aqua Nick

Arrive early.
Bring swimwear, sandals, a change of clothes and a waterproof bag.
Use biodegradable sunscreen.
Bring valid ID for national/local resident rates.
Check age and height restrictions for each attraction.
For tickets with transportation, confirm pickup time and location when booking.

Regulations of Aqua Nick

Infants: 0 to 2 years old. Children: 3 to 9 years old. Adults: 10 years and older.
Children must be accompanied by an adult.
Ticket valid according to selected variant, date and availability.
Transportation is shared and non-commissionable.
National/local rates may require valid ID.
Some attractions may close due to weather, maintenance, safety or capacity."

Cancelation policies of Aqua Nick

The service refund will be granted only in the following cases, provided that the customer has notified and canceled within the established timeframe:

When the service is canceled by the supplier/provider.
In case of illness, provided that an official medical report is submitted and the cancellation is made before 11:00 a.m. on the day prior to the service date.
When the cancellation or date change is made before 11:00 a.m. on the day prior to the scheduled service date.

NO refunds, whether full or partial, will be granted under any circumstances in the following cases:

No Show: If the customer fails to appear on the scheduled service date and time, no refund will apply, including cases of illness, personal emergencies, or any other reason, even if medical documentation is provided.